Our Policy
Cancellation Policy
In most cases, 24 hours notice is required when cancelling an appointment. If you are unable to provide the minimum of 24 hours notice, you will be charged the full amount of what would have been your treatment fee. An invoice will be issued and this must be paid in full prior to your next treatment. This fee may be waived at the discretion of your therapist only and on a case-by-case basis.
Late Policy
Jump for Joy Health prides itself on ensuring that clients are seen on time where possible. While we will always try to do what we can to ensure you receive the most out of your treatment, if you are running late we may only be able to offer the remaining treatment time. Jump for Joy Health reserves the right to charge the full treatment fee.
No Shows
If you choose to forgo your appointment or forget your appointment for any reason, we will treat your appointment as a no show appointment and you will be charged the full amount of what would have been your treatment fee. An invoice will be issued and this must be paid in full prior to your next treatment. We may also require that future treatments are pre-paid to confirm them.