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Our Cancellation Policies

We understand that sometimes, life happens and things pop up that are unanticipated. Deadlines, car problems and illness to name a few are some reasons why some of our clients may run late or need to cancel their appointment. Whilst we try to be as flexible as possible, to be fair and effective to all of our clients, and out of consideration for our therapists time, we have adopted the following policies.  

Our Policy

Cancellation Policy

In most cases, 24 hours notice is required when cancelling an appointment. If you are unable to provide the minimum of 24 hours notice, you will be charged the full amount of what would have been your treatment fee. An invoice will be issued and this must be paid in full prior to your next treatment. This fee may be waived at the discretion of your therapist only and on a case-by-case basis. 

Late Policy

Jump for Joy Health prides itself on ensuring that clients are seen on time where possible. While we will always try to do what we can to ensure you receive the most out of your treatment, if you are running late we may only be able to offer the remaining treatment time. Jump for Joy Health reserves the right to charge the full treatment fee. 

No Shows

If you choose to forgo your appointment or forget your appointment for any reason, we will treat your appointment as a no show appointment and you will be charged the full amount of what would have been your treatment fee. An invoice will be issued and this must be paid in full prior to your next treatment. We may also require that future treatments are pre-paid to confirm them. 

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