Privacy Policy

Jump For Joy Health Pty Ltd ("Jump For Joy Health", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information.

1. Who We Are

Jump For Joy Health Pty Ltd

Address:
1 Aspinall Street
Nundah QLD 4012

Email:
info@jump4joyhealth.com.au

Phone:
0421 434 220
0431 287 239

Website:
www.jump4joyhealth.com.au

2. What Information We Collect

We may collect personal information including:
- Full name
- Date of birth
- Residential address
- Email address
- Telephone number
- Emergency contact details
- Health fund details
- Medicare, DVA, WorkCover or insurance information
- Medical history and health information
- Clinical records and treatment notes
- Referral information from healthcare providers
- Appointment and attendance records
- Payment and billing information
- Information submitted through website forms

Health information is considered sensitive information and is afforded additional protection under Australian privacy law.

3. How We Collect Information

We may collect personal information:
- Directly from you during consultations
- Through patient intake forms
- Through online appointment bookings
- Through our website contact forms
- Via telephone, SMS, email or written correspondence
- From healthcare practitioners involved in your care
- From insurers, WorkCover, Medicare, DVA or other authorised third parties
- From parents or guardians where a patient is under 18 years of age

Where practical, we collect information directly from you.

4. Why We Collect Information

We collect personal information to:
- Provide chiropractic and related healthcare services
- Assess, diagnose and manage your healthcare needs
- Maintain clinical records
- Communicate regarding appointments and care
- Process payments and health-related claims
- Comply with legal, professional and regulatory obligations
- Respond to enquiries and feedback
- Improve our services and patient experience

If we are unable to collect certain information, we may be unable to provide healthcare services safely or effectively.

5. How We Use and Disclose Information

We may use or disclose personal information:
- To provide healthcare services
- To communicate with you regarding your care
- To healthcare providers involved in your treatment
- To Medicare, DVA, WorkCover, insurers or health funds where required
- To professional advisers, auditors or legal representatives where necessary
- To government agencies or regulators where required by law
- To service providers who assist us in operating our business

We do not sell personal information to third parties.

6. Third-Party Service Providers

We use trusted third-party providers to assist in operating our practice and website, including:
- Cliniko (practice management, appointment booking and communications)
- Pay Advantage (payment processing)
- GoDaddy (website hosting and website management)
- Google Maps (location and directions services)
- Google reCAPTCHA (website security and spam prevention)

These providers may access personal information only to the extent required to perform services on our behalf.

We encourage users to review the privacy policies of these third-party providers.

7. Appointment Reminders and Communications

Jump For Joy Health may contact patients by:
- SMS
- Email
- Telephone

for purposes including:
- Appointment reminders
- Appointment confirmations
- Appointment changes
- Administrative communications
- Billing and payment matters
- Information relevant to the services we provide

Appointment reminders and communications may be facilitated through Cliniko.

8. Website Forms, Cookies and Analytics

Our website may collect information submitted through contact forms and appointment enquiries.

Our website also uses cookies and similar technologies to improve functionality, security and user experience.

Cookies may collect information such as:
- Browser type
- Device information
- IP address
- Pages visited
- Time spent on our website

Users can manage cookie preferences through their browser settings, however some website functionality may be affected.

9. Overseas Disclosure

Some of our service providers use cloud-based systems that may store or process information outside Australia.

As a result, personal information may be transferred to or processed in countries including the United States, New Zealand, Singapore, or other locations where our service providers maintain infrastructure.

Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy obligations.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:
- Secure electronic practice management systems
- Password-protected devices and accounts
- Restricted staff access to information
- Secure storage of records
- Confidentiality obligations for staff and contractors

11. Accessing and Correcting Information

You may request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete, out of date or misleading.

Requests should be made using the contact details provided in this policy.

We may require proof of identity before providing access.

12. Retention and Destruction of Information

We retain health records for the period required by applicable legislation, professional standards and business obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify the information.

13. Privacy Complaints

If you believe your personal information has been mishandled, please contact us:

Email:
info@jump4joyhealth.com.au

Phone:
0421 434 220

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au
Phone: 1300 363 992

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or services.

The most current version will always be available on our website.

Last Updated: June 2026